Refund & Cancellation Policy

Last updated: January 13, 2026

            Important: All digital products, API subscriptions, and software services provided by
            RTN Labs are non-refundable once purchased. Please read this policy carefully before
            making a purchase.
        

1. No Refund Policy

Due to the digital nature of our products and services, all sales are final. Once a purchase is completed, we do not offer refunds under normal circumstances.

This applies to:

API subscription plans and credits
Software licenses and access keys
Premium features and upgrades
One-time digital purchases

2. Exception: Service Failures

We are committed to providing reliable services. In the rare event of significant service issues caused by us, we may provide a refund or service credit at our discretion.

Refunds or credits may be considered if:

Our service experiences extended downtime (beyond normal maintenance) that prevents you from using the service for an unreasonable period.
A critical bug on our end renders the service completely unusable and cannot be resolved within a reasonable timeframe.

Note: Intermittent issues, scheduled maintenance, or minor bugs do not qualify for refunds.

3. Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation:

Your subscription will remain active until the end of your current billing period.
No refunds will be issued for the remaining period.
You will retain access to all features until the subscription expires.

4. Before You Purchase

We encourage you to:

Review our product documentation and features carefully.
Use any available free tiers or trials to evaluate our services.
Contact us at rtndevlabs@gmail.com if you have questions before purchasing.

5. Contact Us

If you believe you have a valid case for a refund due to service issues on our side, please contact us at: rtndevlabs@gmail.com

Include your order details and a description of the issue. We will review your request and respond within 5-7 business days.